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Privacy Policy

A legal disclaimer

Last updated: 10th August 2025

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1. Introduction

The Chappy House (“we”, “our”, “us”) is a registered non-profit organisation based in Bequia, St Vincent and the Grenadines. We are dedicated to the care, rehabilitation, and rehoming of dogs in need.

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This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, donate, sign up to our communications, or otherwise interact with us.

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We are committed to handling your personal data in accordance with the Data Protection Act, 2021 of St Vincent and the Grenadines, as well as other applicable laws, including GDPR/UK GDPR and certain U.S. state privacy laws where they apply.

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2. Information We Collect

Information you provide directly

  • Name

  • Email address

  • Postal address

  • Phone number

  • Payment or donation details (processed securely via third-party payment providers)

  • Communication preferences

 

Information collected automatically

  • IP address

  • Browser type and version

  • Pages visited and time spent on our site

  • Cookie data (see “Cookies” section)

 

Special categories of data
We do not intentionally collect sensitive personal information unless you choose to provide it (e.g., as part of volunteering).

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3. How We Use Your Information

We use your personal data to:

  • Process and acknowledge donations

  • Send receipts and financial confirmations

  • Communicate updates, newsletters, and appeals (if you opt in)

  • Respond to enquiries

  • Improve our website and fundraising efforts

  • Meet legal, accounting, and reporting obligations

  • Prevent fraud or misuse of our services

 
4. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g., marketing emails)

  • Contractual necessity (e.g., processing a donation)

  • Legitimate interests (e.g., improving services, fraud prevention)

  • Legal obligations (e.g., tax/accounting compliance)

 
5. Sharing Your Information

We do not sell your personal data.


We may share it with trusted third parties who help us operate our services, including:

  • Payment processors (e.g., PayPal, Stripe)

  • Email service providers (e.g., Mailchimp)

  • Website hosting and analytics providers

 

These third parties may be based outside St Vincent and the Grenadines but must protect your data in line with applicable laws.

 
6. International Data Transfers

Some service providers are located outside SVG. When data is transferred internationally, we take steps to ensure it remains protected — for example, by using providers that follow GDPR-compliant safeguards for EU/UK data.

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7. Data Retention

We keep your personal data only for as long as necessary or as required by law:

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  • Donation records: up to 7 years for accounting

  • Marketing preferences: until you unsubscribe or request deletion

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8. Your Rights

Under SVG law, you can:

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  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Withdraw consent for marketing

  • Complain to the Data Protection Commissioner of St Vincent and the Grenadines

 

Contact us (details below) to exercise these rights.

9. Additional Rights for EEA & UK Residents (GDPR/UK GDPR)

 

If you are in the European Economic Area (EEA) or the United Kingdom, you also have the right to:

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  • Restrict processing in certain situations

  • Data portability (receive your data in a structured, machine-readable format)

  • Object to certain processing, including direct marketing

  • Lodge a complaint with your local data protection authority

 

Legal bases: We process EU/UK personal data on one or more of the following: consent, contract, legal obligation, or legitimate interests.

Transfers: If we transfer EU/UK data outside those regions, we use lawful safeguards such as Standard Contractual Clauses.

EU/UK Representative: If required by law in the future, we will appoint a representative in the EU/UK and update this policy accordingly.

 
10. Additional Rights for Certain U.S. State Residents

If you are a resident of certain U.S. states (including Colorado, Delaware, Oregon (from July 1, 2025), New Jersey, or Texas), you may have the right to:

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  • Access and obtain a copy of your personal data

  • Request correction of inaccuracies

  • Request deletion of your personal data

  • Opt out of certain processing (e.g., targeted advertising, sale of data — we do not sell personal data)

 

We do not currently meet thresholds that trigger most state privacy laws, but if you wish to exercise any of these rights, you can contact us (details below) and we will respond in line with applicable law.

 
11. Cookies

We use cookies to improve site performance and analyse visitor behaviour. You can refuse cookies in your browser settings, but this may limit functionality.

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12. Security

We apply technical and organisational measures to keep your personal data secure, including encryption, secure payment gateways, and restricted access.

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13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new “last updated” date. If significant, we’ll notify you via email or on our website.

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14. Contact Us

The Chappy House
Ocar, Bequia, St Vincent and the Grenadines
Email: thechappyhousebequia@gmail.com

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